Frequently Asked Questions

Everything you need to know about your Dolce Vita Canada shopping experience.

Does Dolce Vita Canada offer free shipping?

Yes, we offer complimentary standard shipping on all Canadian orders over $150 CAD. For orders below this amount, a flat-rate shipping fee will be calculated at checkout.

What is your return policy for footwear and accessories?

We accept returns of unworn, unwashed items in their original packaging within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

Are your sizes listed in US or Canadian measurements?

All our footwear is listed in standard US/Canada sizing. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed sandals. Please refer to our Size Guide for specific measurements.

Will I have to pay customs or duties on my order?

No. Since we ship directly within Canada, there are no hidden customs fees or international duties. You only pay the price listed plus applicable provincial taxes.

How can I track my order status?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.